Frequently Asked Questions (FAQ)

Welcome to the FAQ section of Cozygethub (hereinafter referred to as “we”). This page provides answers to common questions regarding orders, shipping, payments, cancellations, returns, and general services.

1. How do I place an order?

You can place an order directly through our website by selecting your desired product, adding it to the cart, and completing checkout with a supported payment method. An order confirmation will be sent once payment is successfully processed.

2. What payment methods do you accept?

We accept the following payment methods:

• Visa

• MasterCard

• Discover

• Diners Club

• JCB

All payments must be completed at checkout.

3. Do you charge shipping fees?

No. All orders placed on our website qualify for free shipping. There is no minimum purchase requirement.

4. Where do you deliver?

We currently deliver within the United Kingdom only, including:

• England

• Scotland

• Wales

• Northern Ireland

• Isle of Wight

• Isle of Man

Delivery outside the United Kingdom is not supported at this time.

5. What is the order cut-off time?

The daily order cut-off time is 18:00 (CET) on business days.

• Orders placed before 18:00 (CET) are processed on the same business day

• Orders placed after 18:00 (CET) are processed on the next business day

6. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Processing includes order verification and preparation for shipment.

7. How long does delivery take?

Once an order has been shipped, the estimated delivery timeframe is 5–9 business days. Delivery times may vary depending on destination and carrier operations.

8. Which shipping carriers do you use?

Orders may be shipped using one of the following carriers:

• Royal Mail

• ParcelForce

• Evri

• DPD Group

• DHL Group

Carrier selection is determined automatically.

9. Can I cancel my order?

Yes, orders can be cancelled before shipment.

• Cancellation requests must be submitted as soon as possible

• Requests are reviewed within 1–3 business days

• Orders that have already been shipped cannot be cancelled

10. What is your Return, exchange and refund policy?

• Returns and exchanges are accepted within 30 days from the date of receipt

• Items must be unused, in original condition, and include all packaging

• Returned items are inspected upon arrival

If approved, refunds are processed within 1–3 business days.

11. How will I receive my refund?

Approved refunds are returned within 1–3 business days to the original payment card used at checkout, including Visa, MasterCard, Discover, Diners Club, and JCB.

The time required for the refund to appear in your account depends on your card issuer.

12. How is my personal information protected?

We take data protection seriously and use appropriate technical and organizational measures to safeguard personal information. Personal data is used only for order processing, service delivery, and support purposes.

For more details, please refer to our Privacy Policy.

13. Do you use cookies?

Yes, our website uses cookies to ensure proper functionality, improve user experience, and analyze website usage. You can manage cookies through your browser settings.

14. How can I contact customer support?

If you need assistance or have questions, please contact us using the information below:

Address: APT BLK 708 PASIR RIS DRIVE 10 #07-185, SINGAPORE 510708
Customer Service Phone: +65 (658) 25221
Customer Service Email: supportdesk@cozygethub.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (UK Time, GMT/BST)