These Terms of Service apply to Cozygethub (hereinafter referred to as “we”). We operate exclusively through an online store. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of the website.
These Terms of Service govern your access to and use of our website, products, and related services. They apply to all visitors, users, and customers who place orders or interact with our services.
Users may be required to provide accurate and complete information when placing orders or contacting support.
You are responsible for ensuring the accuracy of information submitted
You must not misuse the website or attempt unauthorized access
We are responsible for maintaining the normal operation of the website but do not guarantee uninterrupted or error-free service
We reserve the right to restrict access if misuse or abnormal activity is detected.
All product descriptions and images are provided for reference
Product availability is subject to inventory status
Prices displayed on the website include applicable VAT where required
We reserve the right to update product information, availability, or pricing at any time before an order is confirmed
Any changes will not affect orders that have already been confirmed.
An order is considered accepted once payment is successfully processed
Payment must be completed using the payment methods available at checkout
We reserve the right to decline or cancel orders in cases of payment issues, suspected fraud, or abnormal activity
Order confirmation does not guarantee shipment if exceptional issues arise.
We process and ship orders according to our Shipping Policy. Key steps include:
Order processing time: 1–3 business days
Orders are shipped after processing is completed
Estimated delivery timeframe: 5–9 business days after shipment
For full details, please refer to the Shipping Policy:
Shipping Policy
Order cancellations are handled according to our Cancellation Policy. The general process includes:
Cancellation requests must be submitted before shipment
Requests are reviewed within 1–3 business days
Orders that have already been shipped may not be eligible for cancellation
For full details, please refer to the Cancellation Policy:
Order Cancellation Policy
Returns, exchanges, and refunds are subject to our Return, Exchange, and Refund Policy. The general process includes:
Requests must be submitted within 30 days of receipt
Returned items are inspected after arrival
Refunds are processed within 1–3 business days after approval
For full details, please refer to the Return, Exchange, and Refund Policy:
Return, exchange and refund policy
Any disputes arising from the use of our website or services will be handled in accordance with applicable United Kingdom law.
We comply with UK legal requirements, including GDPR. We reserve the right to update these Terms of Service and will notify users of any relevant changes.
9. Privacy and Data Protection
We respect your privacy and protect personal data in accordance with our Privacy Policy.
Personal data is collected, used, and stored only as necessary to provide services and support transactions.
For full details, please refer to the Privacy Policy:
Privacy Policy
All content on the website, including text, images, logos, and design elements, is protected by intellectual property rights.
Content may not be copied, reproduced, or used without permission
Unauthorized use of website content is prohibited
To the maximum extent permitted:
We are not liable for indirect, incidental, or consequential losses
Liability is limited to the amount paid for the relevant order
We are not responsible for delays or failures caused by circumstances beyond reasonable control
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect once published on the website
Continued use of the website constitutes acceptance of the updated terms
For questions regarding these Terms of Service, please contact us using the information below:
Address: APT BLK 708 PASIR RIS DRIVE 10 #07-185, SINGAPORE 510708
Customer Service Phone: +65 (658) 25221
Customer Service Email: supportdesk@cozygethub.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (UK Time, GMT/BST)
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