Order Cancellation Policy

This Order Cancellation Policy applies to Cozygethub (hereinafter referred to as “we”). We operate exclusively through an online store and aim to provide a transparent and efficient order management experience.

1. Scope of the Policy

This policy explains the conditions, process, and timelines for cancelling an order placed on our website. It applies to all customers who submit cancellation requests after an order has been placed.

2. Eligibility for Order Cancellation

Orders may be eligible for cancellation under the following conditions:

• The cancellation request is submitted before the order has been shipped

• The order is still within the processing stage

Once an order has been shipped, it can no longer be cancelled and must instead follow the Return, exchange and refund policy.

3. Cancellation Request Period

• Orders can be requested for cancellation before dispatch

• Orders are typically processed within 1–3 business days

• If a cancellation request is received after shipment, the request will be declined

Customers are encouraged to submit cancellation requests as soon as possible after placing an order.

4. Cancellation Process

To cancel an order, please follow the steps below:

• Contact our customer service team with your order details

• Submit a clear cancellation request before shipment

• Our team will review the request within 1–3 business days

• You will receive confirmation once the cancellation is approved or declined

Cancellation requests are handled on business days only.

5. Refund for Cancelled Orders

If an order is successfully cancelled before shipment:

• A full refund will be initiated

• Refunds are processed within 1–3 business days after cancellation approval

• The refund will be returned to the original payment method used at checkout

The time required for the refund to appear in your account depends on your card issuer’s processing timeline.

6. Non-Cancellable Orders

Orders may not be cancelled in the following situations:

• The order has already been shipped

• The order is in the final stage of dispatch preparation

• Abnormal or repeated cancellation behavior is detected

In such cases, customers may refer to the Return, exchange and refund policy after receiving the item.

7. Additional Information

• We reserve the right to refuse cancellation requests that do not meet the conditions outlined in this policy

• Processing times may be extended during peak periods or due to operational factors

• This policy is designed to remain consistent with our Shipping Policy and Return, exchange and refund policy

8. Policy Updates

We reserve the right to update this Order Cancellation Policy at any time. Any changes will be published on our website and will take effect upon posting.

Contact Information

If you have questions regarding order cancellations, please contact us using the information below:

Address: APT BLK 708 PASIR RIS DRIVE 10 #07-185, SINGAPORE 510708
Customer Service Phone: +65 (658) 25221
Customer Service Email: supportdesk@cozygethub.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (UK Time, GMT/BST)